Cooling pads and heated blankets are passive — they react to your body heat and eventually equalise. The DualClimate is active: it continuously circulates water through the topper layer, pulling heat away from your body or delivering warmth directly to your sleep surface. Water conducts heat 25x more efficiently than air, which is why gel foam and cooling toppers feel cool for the first 30 minutes and then stop working. This holds your temperature all night.

No. The DualClimate goes on top of the mattress you already own, secured with elastic corner straps like any fitted topper. There's no proprietary bed, no platform to install, and nothing to modify. If your mattress fits deep-pocket sheets (up to 18"), you're good to go.

The DualClimate is available in Queen and King. Both are designed to fit standard North American mattress sizes (US and Canada use identical mattress dimensions) with deep-pocket sheets up to 18" depth.

Queen - Standard Queen — 60" × 80" (US & Canada)
King - Standard King — 76" × 80" (US & Canada)

✅ Canadian buyers: Your mattress dimensions are the same as US sizes. The hub runs on standard 110V–120V power, which is exactly what Canadian outlets supply. No adapters needed.

The DualClimate is currently available in standard Queen and King only. Split King, California King, and other non-standard sizes are not available at this time.

UK and Irish bed sizes are different from North American sizes, and this matters before you order. Here's how they compare:

| DualClimate Size | US / Canada | UK / Ireland Equivalent |
| Queen (60" × 80") | Standard Queen | Closest to UK King (5ft) — slightly narrower |
| King (76" × 80") | Standard King | Closest to UK Super King (6ft) — slightly narrower |

In practical terms: the topper will sit on a UK King or Super King bed, but there will be a small gap on the sides. Whether that works for you depends on your bedframe and how your sheets fit. If you're unsure, please reach out to the support team before ordering.

Important for UK/Ireland buyers: The hub runs on 110V–120V only. UK/Irish outlets run at 240V. You would need a step-down voltage converter to use this unit — it does not run on a simple plug adapter alone. Please factor this in before purchasing.

International-native models are planned for a future release.

You get precise 1-degree control across a wide range on both sides:

- **Cooling:** 53°F – 95°F (12°C – 35°C)
- **Heating:** 77°F – 131°F (25°C – 55°C)

Most people settle somewhere between 62–75°F (17–24°C) depending on the season and personal preference. The system adjusts in single-degree increments — not a vague slider. You can switch the display between °F and °C at any time by holding the Function button for 5 seconds.

- Custom Mode — You choose a temperature; the unit holds it steadily through the night. Great for people who like to "set it and forget it."
- Auto Sleep Mode — Follows a 9-hour thermal curve that mirrors your body's natural sleep cycle, gently shifting temperature as you move through sleep stages. Two settings available (milder or more pronounced).
- Turbo Mode — Rapidly cools or heats the bed (53°F cool / 131°F heat) for up to one hour, then automatically returns to Custom Mode. Perfect for pre-conditioning the bed before you get in.

Yes — in Custom Mode, each side is controlled independently using the Zone Selector button on the hub. One of you can run at 65°F while the other stays at 75°F. Both sides always share the same *mode* (you can't run Auto Sleep on one side and Custom on the other), but within Custom Mode each side is fully independent.

Most people feel a noticeable change within minutes. Full temperature is typically reached in 15–30 minutes. If you want the bed ready when you get in, just hit Turbo Mode about 15 minutes before bedtime.

The hub runs below 30 decibels at standard settings — that's quieter than a whisper. Fan-based competitors like BedJet run at 40–50 decibels. Most customers don't notice it after the first night. If you hear anything louder than a gentle hum, make sure the hub is on a flat, level surface.

Yes. The system includes a built-in 12-hour safety auto-shutoff. You can also set a manual timer from 1–12 hours if you prefer. It's designed to run through the night.

Setup takes about 15 minutes. Place the topper on your mattress, connect the colour-coded tubes to the hub, fill the reservoir, plug it in, and you're ready to go. Full instructions are included in the box.

Every DualClimate ships with a 1-Year Limited Manufacturer Warranty covering defects in the hub, tubing, and topper cover under normal use. An extended warranty is also available at checkout for longer-term peace of mind.

If you experience any issue, our support team will troubleshoot with you first — the most common questions are quick fixes. If a defect is confirmed under warranty, we'll arrange a return label and get a replacement shipped out to you.